Frequently Asked Questions

I HAVEN’T RECEIVED MY ORDER, HOW LONG SHOULD I WAIT?

Depending on the delivery option you selected you should allow up to 10 working days for your parcel to be delivered, if your parcel has not been delivered by this time please contact us as soon as possible and we will look into it.

CAN I CANCEL OR AMEND MY ORDER?

Once your order has been placed, it is generally too late to adjust items within your order, make changes to your delivery address or cancel your order, as your order may have been posted already. If you still would like to attempt to make a change, please email us at nahdublin@gmail.com

HOW DO I REFUND AN ITEM?

If you require to send back an item you have ordered, please return it to:

Nah Returns,
7 Birchfield Heights,
Dublin 14
D14 X9C8

Full instructions and T&C’s are on our returns page. Customers are responsible for the cost of returning items to us unless your order was faulty or incorrect.

HOW SOON WILL YOU REPLY TO MY EMAIL?

We aim to reply to all emails within 48hrs. Weekends and bank holidays can cause slight delay.

WHY CAN’T I ADD AN ITEM TO MY BAG?

If you can’t add an item to your bag, or there is no option to, it usually means this product is out of stock. You may be viewing an old, cached version of our website. Try clearing your browser cache, or logging directly on to www.nahstore.com and searching for your item in our search bar – if it doesn’t show up in the results, then unfortunately we have sold out.

HOW DO I PROCESS MY COMPLAINT?

Please email any complaints to nahdublin@gmail.com and we will get back to you as soon as we can.

WHAT CAN I DO IF SOMETHING IS WRONG WITH MY ORDER?

We are really sorry if we have made a mistake. If we have sent you an incorrect item, please return it following the standard returns procedure and we can then resolve the error. We will of course refund your return postage costs, if there was an error on our part. If you need further information on this please contact us by email: nahdublin@gmail.com

AN ITEM IS SOLD OUT

If you have ordered an item and it now appears to be sold out, you may have ordered the last one. If any stock errors occur, we will contact you via phone or email to inform you of this and offer an exchange or refund.

RESTOCK OF ITEMS/YOU DON’T HAVE MY SIZE?

If there was an item that is no longer showing on our website, this means that the item is no longer available as it has sold out. If you would like to check the stock availability of an item please email us at nahdublin@gmail.com. Unfortunately we cannot guarantee when items will be restocked.

I HAVEN’T RECEIVED A CONFIRMATION EMAIL?

You should always receive a confirmation email once your order has completed, followed by a dispatch email once the order has left us. If you do not receive these emails, check your account information to ensure the correct email address has been inputted, also check your junk/spam filter to ensure it hasn't been picked up by either.

WHAT IS ‘PENDING TRANSACTION’?

When placing an order with a debit/credit card, a request is sent to the bank to ensure the account has sufficient funds available. The bank then places a temporary hold on the funds whilst the transaction is authorised and security checks are performed, allowing the merchant to collect those funds at a later date at the point of dispatch. If for any reason the pending transaction fails these checks, we will decline the transaction, and the bank will release these funds. These holds have an expiration date of 3-5 business days, depending on the banks policy.  

WHY IS MY ORDER IN STATUS ‘HELD?’

Held - If there is a problem with your order or we need to contact you regarding your order then you may see the status ‘Hold’. We will have e-mailed or tried to get in touch with you and are awaiting your response.